3 Questions Every IT Ops Person Hears (Again and Again)


Hello, my name is Geoff Craig and I am an Automation Engineer here at LeanKit. In my previous life, I worked in IT Operations for numerous companies, large and small, on projects of varying complexity.

In every IT Operations group that I’ve worked with, there were always competing priorities from different parts of the business. We kept hearing the same questions about why work wasn’t getting done. We knew the answers, but we never had a way to communicate the problems in a way people would understand — so they never got solved.

One of the reasons I came to LeanKit is that I firmly believe that visualizing the work of IT Operations can change the way we work — and thus, how the value of IT Operations is perceived in the organization.

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Accelerate Your Delivery with Two New Reports


LeanKit provides a flexible environment where teams practicing different methodologies — such as Kanban, Scrum, Waterfall and everything in between — can work together within the context of the larger enterprise system to deliver value faster.

Our reports and Lean metrics help you create an environment of continuous improvement, enabling teams to optimize the way they work and evolve their processes to accelerate delivery.

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NTC Awards: LeanKit Wins Tech Company of the Year

LeanKit: 7th Annual NTC Awards Tech Company of the Year

Celebrating IT in “It” City

The Nashville Technology Council (NTC) named us 2015 Company of the Year at the 7th Annual NTC Awards, a sold-out celebration held at the Country Music Hall of Fame on Thursday.

We’re as excited as you might expect us to be — after all, many accomplished tech companies call Nashville home. Being recognized is no tiny accolade! We’re quite honored.

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Managing Complex Workflows in LeanKit

Managing Complex Workflows in LeanKit

Are miscommunications, handoff delays and unforeseen issues impacting your organization’s ability to deliver? Watch this webinar to learn how to reflect your work structure in LeanKit so you can keep work flowing across multiple teams.

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Using Guardrails to Guide Decision Making

Decision-making guardrails can protect businesses from risk - LeanKit
Guardrails are designed to keep people from unintentionally straying into dangerous territory. They are usually placed in the trickiest areas, where it is easy to take a wrong turn. Just as guardrails along the roadway keep drivers safer, decision–making guardrails can protect businesses from taking unnecessary risks.

Our concept of guardrails for knowledge work was born at a leadership offsite for LeanKit’s executives. We were discussing how we could provide our employees with the independence they needed to make business decisions, while ensuring that their efforts were aligned with our business needs.

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IT Automation, Absurdity, and the 5 Whys

IT Automation LK_blogPhoto_Robots

Automation is a way to improve a process by reducing or eliminating the need for manual effort. It can improve the speed or accuracy of a repeatable process, freeing your resources to focus on more nuanced work.  Automation can also help make it easy for anyone to jump into a process with little to no prior knowledge.

The value of automation is clear, but it’s often difficult to determine what should be automated — and in what order. The 5 Whys is a helpful thinking tool that we use at LeanKit to help uncover the root causes of problems and prioritize them in a methodical way.

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How Many Bugs Are Left? The Software QA Puzzle

Software QA with the Lincoln Index

If software QA began with a specific number of bugs, it might be easier to find all the issues. For example, many puzzle books show you a drawing and ask you to find an exact number of hidden objects. Or, they show you a pair of drawings and ask you to spot a certain number of differences between them.

In software development, the target number of differences — or bugs — isn’t always so specific. How much easier would software QA be if someone could whisper in our ear how many bugs there are to find? In reality, we never know. We only know a minimum: if we’ve found 37 bugs, we know there are at least 37 bugs. Maybe there’s one more to find, or maybe there are hundreds — we can’t be sure.

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