Setting explicit process policies is the special sauce for the successful implementation of Kanban. Yet in many ways it’s also the least understood step of The Kanban Method.
For many people, the term “policies” conjures up images of employee manuals and handbooks. And let’s be honest, while these types of organizational documents are necessary, they’re not exactly a workplace bible that helps us get our work done more effectively.
So why are process policies so important in Kanban? As a continuous flow methodology, Kanban doesn’t prescribe what needs to be done at different stages of the process; it lets the team decide the most effective way to keep work flowing. And we’re not just referring to procedural policies here; we’re also including the way people interact with their work and with each other.