Customer feedback: LeanKit Kanban provides visibility for Brazilian tile manufacturer
The Kanban Method works for any value stream
One of the very best things about the work we do at LeanKit is the opportunity to see our product be used in many different ways. We talk with potential customers every day about how our tool might fit their needs. The conversation often starts with “We know your tool is mostly used in software development so I hope you won’t be upset if we think it might work for ….” We are, of course, delighted not upset. And, we find that, while the labels and scale may change from conversation to conversation, the fundamental ideas of Kanban hold true regardless.
It’s even more fun when we hear back from our customers about how they’ve taken their LeanKit implementation from idea to reality to success story. And the great thing about being a SaaS provider is how short the time can be between idea and success! In any case, we had the pleasure of hearing recently from a customer in Brazil, André Cymbalista, Industrial Director of Pavao Revestimento - which manufactures absolutely beautiful tiles. To be so graciously complimented by such skilled crafts people is an honor.
“We use LeanKit Kanban to integrate the commercial and industrial sides of our business process. It improves our day to day operations by confering visibility to what’s happening in the factory, which is located 150km from the company headquarters. Now everyone one knows which orders are on manufacturing, when stuff will be ready, and what will happen next. It has improved immensely our customer service, and it has increased productivity for industrial supervision staff. Now they have a clear channel to communicate progress.
We are planning to extend LeanKit Kanban functionality in the near future with a series of systems integration projects. First on the line is integration with our ERP system with the LKK API. When we get a new order, there will be a new card created automatically. When the order is completed and the invoice is issued in the ERP, the card is archived automatically.
We are also planning to integrate LKK further with our CRM with a view to provide customers with timely information about order shipment status and tracking.
The feature our staff loves most about LKK is that it looks good and it is fun to work with.”
