As most of you are aware, on Wednesday, June 12, we experienced an unplanned outage between the hours of 10:56 a.m. CDT (GMT-6) and 1:32 p.m. CDT (GMT-6). It is always our goal to provide uninterrupted service, and we sincerely regret the incident. Our CTO, Stephen Franklin, and I want to assure you that the LeanKit team takes the service of our customers very seriously.
The root cause of the interruption on Wednesday was a major service outage affecting our hosting provider’s Chicago and Dallas data centers. Full details can be found here. (I expect that more information will be added as their research of the outage continues.)
Throughout the incident, we were in constant contact with our hosting provider. As a result, we were able to restore service for LeanKit customers about three hours before our hosting provider fully resolved their network outage. At no time was there any risk of customer data loss; only network connectivity was affected.
Regardless of the root cause of the service interruption, we believe it is our responsibility to ensure system availability. We are currently taking steps to ensure that this particular type of service interruption is not repeated. As we continue to develop our infrastructure and disaster recovery capabilities, we will keep you up to date here, on our blog.
Again, Stephen and I will take every step to ensure that this type of service interruption is not repeated. Please do not hesitate to contact Stephen (firstname.lastname@example.org) or me (email@example.com) at any time. We welcome your direct feedback and questions.