Lean Improvement: What to Do When Urgent Trumps Important

Wouldn’t It Be Great If...
In the world of IT Ops, we face a constant tug-of-war between implementing new technology, keeping the lights on, and resolving unplanned issues. In the thick of our work, we’re constantly generating ideas for how to automate, standardize, and improve our processes (i.e., “Wouldn’t it be great if….”). We know that if we could spend less time trying to keep everything afloat, we could spend more time providing value with new technology. We know the importance of  practicing Lean improvement (Kaizen) -- but what do you do when urgent trumps important?

Have you ever heard the phrase, “We are too busy mopping the floor to turn off the faucet”? If we don't take the time to improve our environment, we’ll constantly face the same tedious challenges -- and those challenges will keep growing, creating a mountain of technical debt. If we don’t practice Lean improvement, we’ll never be able to reach the level of sustainability or predictability that would make our lives a whole lot easier.

Luckily, because we visualize our work in LeanKit, we have a place to document our ideas for Lean improvement -- which helps us actually do them. Visualizing these ideas alongside our project, maintenance, and break-fix work helps us keep them top of mind, and allows us to find ways to prioritize important improvement work. Keep reading to learn how we balance our Lean improvement efforts with our regular workflow.

Continue Reading