What do you do when urgent work constantly interrupts planned project work? Time after time, you put down the project work so you can put out the fire. But then what happens to the prioritized work? It gets delayed. With the unpredictable nature of IT Operations work, it can feel impossible to hit deadlines for prioritized work -- which creates mountains of technical debt that add even more pressure. This creates an environment that is bad for morale and ultimately, unsustainable for keeping talented employees.
To balance prioritized and unplanned work, IT Operations needs a way to visually manage everything in one place -- to keep the entire team aligned while keeping work moving at a controlled, sustainable pace. Kanban helps IT Operations teams do exactly this. Read on to learn how IT Operations teams can use Kanban to improve predictability, helping them meet and exceed deadlines for important, prioritized work.