Modernizing Operations in the Face of Fierce Competition and Rising Customer Demands
Telecommunications enterprises face an uphill battle due to the emergence of three key challenges:
Heightened customer expectations: Telecom customers now expect more modern, simpler products and a streamlined service experience.
Digital native competitors: New competitors have entered the telecom market that are prepared to deliver on today’s heightened customer expectations. And because they are digital natives, they also have the agility to adapt to changing demands quickly.
High costs and waste: Established telecom companies typically have complicated organizational structures and operations in place that create silos, limit communication and visibility, and slow down time-to-market.
To meet the rising demands of today’s customers and compete effectively against digital upstarts, telecom enterprises must take steps to reduce costs and eliminate waste. The key to doing so lies in transforming into a more lightweight and agile organization.
How Lean Can Help Telecom Organizations Deliver Effectively in the Digital World
At a time when telecom organizations need to simplify workflows, improve communication, and increase agility, it’s no surprise that industry leaders are going Lean. That’s because Lean is about creating a foundation of agility and visibility to help teams work more efficiently and deliver more value to customers.
Narrowing in on the telecom industry, Lean principles can help:
Improve visibility and communication: Visibility and communication are paramount to Lean, and that makes all the difference when it comes to meeting deadlines, bringing new products to market quickly, and being responsive to customer needs. Lean delivers high levels of visibility and communication by providing real time insight into what projects are in play, the status of those projects, and which teams are working on what.
Effectively prioritize work: Lean allows teams to effectively prioritize work by making it easy to identify and escalate issues quickly, rank upcoming projects by activities and priorities, and make sure everyone is on the same page along the way.
Eliminate waste and increase efficiency: Lean calls on organizations to remove waste by avoiding processes, activities, or functions that don’t add value for customers. Taking on this mindset to remove inefficient processes, excessive planning, duplicate efforts, and outdated and fragmented technology can help telecom organizations deliver value for customers faster and better compete with digital upstarts.
Manage stakeholder expectations: The visibility, communication, and prioritization that Lean provides helps better manage stakeholder expectations. In an industry like telecom where teams have various stakeholders, the ability to properly set expectations from day one and provide clear timelines and status updates along the way can help the entire enterprise operate more smoothly in order to avoid a domino effect of delays.
The Power of LeanKit for Telecom
LeanKit is a visual work management tool that was developed based on Lean principles to help businesses maintain a competitive edge and deliver innovative products and customer experiences faster.
Looking at the telecom industry, LeanKit provides the innovative work management software that enterprises need to put Lean principles into action and modernize processes in order to stay ahead of the curve. LeanKit is flexible, intuitive and easy to use, providing a centralized location to manage all activities and maintain visibility into real-time information and status updates. In fact, all it takes to understand what’s in progress and identify issues is a quick look at a LeanKit board. From there, LeanKit’s in-app analytics make it easy to understand where processes break down, identify issues, pinpoint waste, and report progress against initiatives.
As a result this flexible process mapping, LeanKit makes it possible to get new projects off the ground quickly, maintain a consistent flow of work, connect work across globally dispersed teams, better understand priorities, and efficiently resolve project delays. Together, all of these improvements help telecom teams reduce cycle times by as much as 25% and deliver value to customers faster.